Shipping policy

Effective Date: [6-18-25]

Thank you for shopping with Arocalm. Here’s everything you need to know about how we ship your order.

1. Order Processing

  • Orders are handled within 1–2 business days (excluding weekends and holidays).

  • Transite days will be 2-5 business days.

  • You’ll receive a confirmation email once your order is placed, and a tracking number once it’s shipped.

2. Shipping Times

Estimated delivery times:

  • Domestic (within [Country]): 3–7 business days

Please note: Delivery times may be affected by carrier delays, customs, or holidays.

3. Shipping Costs

Shipping is free.

4. Tracking

Once shipped, you’ll receive an email with a tracking link. If you haven't received it, please check your spam or contact us.

5. Delays or Lost Packages

While we do our best to ensure timely delivery, Arocalm is not responsible for delays caused by shipping carriers or customs.

If your package is significantly delayed or lost, contact us at arocalminfo@gmail.com and we’ll assist you.

6. Incorrect Addresses

Please double-check your shipping address before submitting your order. We are not responsible for orders sent to incorrect or incomplete addresses.